Joseph L. Mercer Sr.
3810 8th Street
Baltimore MD 21225

443-854-1505

Certificates:                                                                                   crystal802000intadv.jpg                                                                

Fair Credit Reporting Act

FHA Processing                                                                           harringtonreference2.jpg                                           

jackson%20Hewit%20Tax%20Course.jpg

joeba1995back.jpg                                                                       joemba1999back.jpg                                                                     joemba1999scoresfront.jpg

joepdcoalition1998.jpg                                                                  joeprideguide2002.jpg                                                                   joeyouthmentoringcertificate1999.jpg

Loss Mitagation Certificate                                                                 promo98admin.jpg                                                                        promo98admin%20001.jpg

promo99admin.jpg                                                                         pryor99seminars.jpg                                                                     Underwriting.jpg

Underwriting Manual Morts. and caution Loans

  Crystal Reports Advanced

joe youth mentoring certificate1999

 

Email address:   Comptrtoy1@yahoo.com                                                                




Summary:

Administration, FHA Underwriting, Loan Servicing, Loan Insuring, Customer Service, Reporting, Loan Processing (FHA, Va, Conventional), Project Management with 14 years computer experience. Able to communicate well and is a team player. A highly productive and very flexible worker. Very dedicated and diverse. I am seeking an opportunity to work for a more progressive organization that views information technology as a competitive advantage, not a necessary evil. I would like to continue
to put my administrative, IT and management skills to work. Recently passed FHA Underwriters course with the School of Mortgage Lending

Experience:

Fidelity Home Mortgage Corp. 06/2004 to Present
Servicing Mgr., - Oversee Loss Mitigation (certified by MBA),, Legal, Customer Service, Foreclosure, Bankruptcies, Claims Processing, Business Relationships for HUD, GNMA, etc. Part of Senior Management team. Previous positions held with the company: Assistant Secondary Manager (certified by MBA), Insuring Mgr., Customer Service Mgr., Pre-Qual Underwriter (HUD Approved DE, (certified by MBA))- secondary marketing, rates, lock loans, etc. service portfolio of 160million to inlcude all aspects of servicing. Assist Senior Management with all business, issues and concerns to include CEO, SVP's and other Managers. Pre-Qualify loans as to different products avalable.

Amtrust Mortgage Corporation 04/03 to 06/2004
Operations Manager: To include Accounting, HR Manager / IT Manager / Closing - Funding Manager / Processing Manager / Net Branch Manager / Sales & Marketing. Assist Senior Management with all business, issues and concerns to include CEO, SVP's and other Managers. Started as Processing Manager, now Operations Manager overseeing Accounting, Marketing and Sales, Originating, Closing Funding and Warehousing, over see Net Branch's, Customer Support, All HR functions, All IT Functions, All Finances to include ordering services, pay bills, audits, etc.


 


4/2001 to 04/2003
Bank Of America
Sr.Analyst, Systems Engineer, Analysis and Information Management, Website Maintenance: SQL scripting, automation,crystal reports, ms access, project management, SQL Server, DB2, etc. Webmaster for Account Management internal website, Conversion of Oracle to DB 2 terabyte system, etc.
• Create, validate, automate, and web publish critical reporting via Crystal Reports and other tools for Merchant Services and National Sales Team.
• Team with internal colleagues to define requirements and meet reporting needs.
• Migrate existing manual or MS Access reporting to target SQL Server and DB2 environment.
• Assist in creating targeted automation SQL Server and DB2 based reporting as well as exposure to web based technologies.
• Other as defined by manager
Sat on Rewards and Recognitions Board


6/12/2000 to 4/2001
The Bridgebuilder Company
Consultant, Assistant to President, Crystal Reports
Writer Providing consulting and technical support to both
internal and external customers, Assist to President on various projects, Policy and Procedures, Windows NT
networking, imaging (GHOST), various office duties

1995-6/1/2000
Fleet Financial Group c/o Fleet Mortgage Corp.,
Florence, SC
Business Analyst Administration, Computer Technician, Pool Processor
All aspects of Y2k compliance. Project Management
(All aspects), Administrative & Ad Hoc Reporting, Disaster Recovery, Assist Client Technical Operations on all aspects of PC's, Assist Production Development on all aspects of software development & testing, All aspects pertaining to software installation & testing, Problem solving, Technical Support for all operations in 15 departments,
Automation of Business Functions, Attend meetings & conferences and report back to VP’s, Client / Server support with Powerbuilder & VB5 applications. Currently working on a project to integrate data warehousing architecture using Oracle on an ES/10000. Data Warehouse Validation & Reporting, Crystal Ad-Hoc Reporting, Credit Respository Analysis, Automation of reporting in VB5, Build MSAccess & conversion 2.0 to 7.0 (220 db’s), Technical Support with building new data warehouse architecture & VB5,
Outlook Automation forms, Win Runner Automation project with scripting for VB5 Apps., Technical support to bring Web Technology into work environment. Set
up Seagate Info to automate reporting. Assist Client Technical Operations with over 500 PC’s in several environments. Profiling, Images, relocations, etc. Loan Operations Specialist II Administration
* All aspects of Y2k compliance.
* Project Management (All aspects)
* Administrative & Ad Hoc Reporting
* Disaster Recovery
* Assist Client Technical Operations on all aspects of PC's
* All aspects pertaining to software installation & testing
* Problem solving
* Technical Support for all operations in 30 departments
* Automation of Business Functions
* Attend meetings & conferences and report back to VP
* Client / Server support with Powerbuilder & VB5 applications.
* Currently working on a project to integrate data warehousing
architecture using Oracle on an ES/10000.
* Data Warehouse Validation & Reporting
* Crystal Ad-Hoc Reporting
* Credit Respository Analysis
* Automation of reporting in VB5
* Build MSAccess & conversion 2.0 to 7.0 (220 db's)
* Technical Support to with building new data warehouse architecture & VB5
* Outlook Automation forms
* WinRunner Automation project with scripting for VB5 Apps.
* Technical support to bring Web Technology into work environment

Technical Strengths:
* Project Management
* Packaged Software implementation
* Relational Databases
* Business Processing Re-Engineering
* Client/Server Systems Support
* Data Warehousing
* Workflow Management


 

 

Activities:
President of SR. Board of Directors Team Fleet,
exercise, fishing, Volunteering
in community (American Red Cross, American Heart
Association, American Cancer
Society, etc.), computers. Youth Mentoring , Social
Director for local social
organization.

 

 

 


Methodology Experience:
* Scoping/Functional Requirements definition
* Technical design and Signoff
* Coding & Unit Testing
* Systems or Intergration Testing
* Parallel Testing & Business User Signoff
* Feedback
* Access needs & issues


Business Education
1/2003  Oracle SQL DBA, Charlotte, NC

5/02/1997 Fleet Mortgage Group Introduction to Project Management

11/3/1998 Seagate Software Crystal Reports Introductory Level 4/29/1999 Seagate Software Crystal Reports Advanced 6.0

9/15/2000 The BridgeBuilder Company, Advanced Crystal Reports 8.0

5/25/1995 ZDU Online, Introduction to Excel 97

4/15/1997 Fleet Mortgage Group, MS Access 2.0 Level 2

10/7/1996 Fleet Mortgage Group, Introduction To Mortgage Banking Basics

10/2/1996 Fleet Mortgage Group, Midanet, Mornet, GinnieNet

5/17/1996 Certificate of Completion: MD & PA Certified Loan Officer – RESPA, ECOA, TILA, Ethics, Graham –Leach Bliley Act, Predatory Lending
GE Project Management

MBA – Underwriritng

MBA - FHA Processing

MBA - Loss Mitigation

School of Mortgage Lending - Underwriting FHA

MTI - Processing FHA

MTI - Reverse Mortgage Lending

Universal Class - Tax Preparer

Jackson Hewitt - Tax Preparer


SR Board of Directors Team Fleet, exercise, fishing, volunteering in
community, computers.
* Fleet Mortgage Corp., Computer Training -Advanced MSOffice
* Office of the Governor, Columbia SC, Notary Public
* Office of the Attorney General, Columbia SC, Youth Mentor Training
* Pee Dee Coalition Against Domestic and Sexual Assault- Children
Services Training
* Power Builders Inc., Basic Life Skills
* Seagate Corporation, Ottawa Canada, Crystal Reports Software Beginner &
Advanced
* Franklin Business Planning, Time Management Course
* Fred Pryor Seminars: Customer Service, Communication
Tips
Transcripts & References Upon Request

Skills
MAJOR CATEGORY SUB CATEGORY SKILL YEARS OF EXPERIENCE
Accounting / Human Resources Software QuickBooks 1 - 2 Years of Practical Experience
Accounting / Human Resources Software Turbo Tax Academic Only
Administrative / Clerical Occupations Admin Asst - Executive Asst. 1 - 2 Years of Practical Experience
Administrative / Clerical Occupations Admin Asst - General 1 - 2 Years of Practical Experience
Administrative / Clerical Occupations Admin Asst - Technical 1 - 2 Years of Practical Experience
Administrative / Clerical Occupations Clerk - Filing 4 - 5 Years of Practical Experience
Administrative / Clerical Occupations Customer Service 4 - 5 Years of Practical Experience
Banking / Finance / Insurance Occupations Bank Operations
Banking / Finance / Insurance Occupations Financial Analyst 1 - 2 Years of Practical Experience
Banking / Finance / Insurance Occupations Loan / Mortgage 4 - 5 Years of Practical Experience
Banking / Finance / Insurance Skills Acquisitions/Merger 4 - 5 Years of Practical Experience
Banking / Finance / Insurance Skills Financial Analysis 1 - 2 Years of Practical Experience
Banking / Finance / Insurance Skills Loan Processing 4 - 5 Years of Practical Experience
Banking / Finance / Insurance Skills Loan Servicing 4 - 5 Years of Practical Experience
Banking / Finance / Insurance Skills Mortgage 6 - 7 Years of Practical Experience
General / Other Occupations Call Center 1 - 2 Years of Practical Experience
General / Other Occupations Groundskeeping Less than 1 Year of Practical Experience
General / Other Occupations Repair / Technician Less than 1 Year of Practical Experience
General / Other Desktop Publishing Goldmine 1 - 2 Years of Practical Experience
General / Other Desktop Publishing Lotus Notes 1 - 2 Years of Practical Experience
General / Other Desktop Publishing MS Project 4 - 5 Years of Practical Experience
General / Other Desktop Publishing PowerPoint 4 - 5 Years of Practical Experience
General / Other Desktop Publishing Web Design 3 - 4 Years of Practical Experience
General / Other Other Skills Management Experience 4 - 5 Years of Practical Experience
General / Other Other Skills Supervisory Experience 2 - 3 Years of Practical Experience
Information Systems Occupations Business Analyst 4 - 5 Years of Practical Experience
Information Systems Occupations Computer Analyst 4 - 5 Years of Practical Experience
Information Systems Occupations Computer Operator 4 - 5 Years of Practical Experience
Information Systems Occupations Consultant 1 - 2 Years of Practical Experience
Information Systems Occupations Data Processing Manager 1 - 2 Years of Practical Experience
Information Systems Occupations Database Administrator 2 - 3 Years of Practical Experience
Information Systems Occupations Help Desk / Technical Support 2 - 3 Years of Practical Experience
Information Systems Occupations Project Manager 4 - 5 Years of Practical Experience
Information Systems Occupations S/W Development - Database Developer 2 - 3 Years of Practical Experience
Information Systems Occupations System Manager 1 - 2 Years of Practical Experience
Information Systems Occupations Systems Administrator 1 - 2 Years of Practical Experience
Information Systems Occupations Systems Analyst 1 - 2 Years of Practical Experience
Information Systems Occupations Trainer 1 - 2 Years of Practical Experience
Information Systems Business Applications Packages Goldmine 1 - 2 Years of Practical Experience
Information Systems Business Applications Packages Seagate Info 4 - 5 Years of Practical Experience
Information Systems Databases Access 4 - 5 Years of Practical Experience
Information Systems Databases Crystal Reports 6 - 7 Years of Practical Experience
Information Systems Databases DB2 1 - 2 Years of Practical Experience
Information Systems Databases Erwin 1 - 2 Years of Practical Experience
Information Systems Databases Essbase Less than 1 Year of Practical Experience
Information Systems Databases FOXBASE 1 - 2 Years of Practical Experience
Information Systems Databases ODBC 6 - 7 Years of Practical Experience
Information Systems Databases OLAP Less than 1 Year of Practical Experience
Information Systems Databases Oracle (**4) 2 - 3 Years of Practical Experience
Information Systems Databases PL/SQL 3 - 4 Years of Practical Experience
Information Systems Databases QMF 1 - 2 Years of Practical Experience
Information Systems Databases SQL Server 3 - 4 Years of Practical Experience
Information Systems Databases Sybase (**5) 3 - 4 Years of Practical Experience
Information Systems Oracle PL SQL 1 - 2 Years of Practical Experience
Information Systems Oracle RDBMS 1 - 2 Years of Practical Experience
Information Systems Oracle SQL MENU 1 - 2 Years of Practical Experience
Information Systems Oracle SQL NET 1 - 2 Years of Practical Experience
Information Systems Oracle SQL PLUS 1 - 2 Years of Practical Experience
Information Systems Oracle SQL REPORTWRITER 2 - 3 Years of Practical Experience
Information Systems Data Warehouse Tools & Methodologies BRIOS 4 - 5 Years of Practical Experience
Information Systems Data Warehouse Tools & Methodologies ERWIN DATA 1 - 2 Years of Practical Experience
Information Systems Desktop Applications Corel Word Perfect 1 - 2 Years of Practical Experience
Information Systems Desktop Applications Lotus 123 1 - 2 Years of Practical Experience
Information Systems Desktop Applications LOTUS NOTES 1 - 2 Years of Practical Experience
Information Systems Desktop Applications Microsoft Excel 6 - 7 Years of Practical Experience
Information Systems Desktop Applications Microsoft Internet Explorer 6 - 7 Years of Practical Experience
Information Systems Desktop Applications Microsoft Office 6 - 7 Years of Practical Experience
Information Systems Desktop Applications Microsoft PowerPoint 6 - 7 Years of Practical Experience
Information Systems Desktop Applications Microsoft Project 6 - 7 Years of Practical Experience
Information Systems Desktop Applications Microsoft Word 6 - 7 Years of Practical Experience
Information Systems Desktop Applications Netscape Communicator / Navigator
Information Systems Desktop Applications Quickbooks 1 - 2 Years of Practical Experience
Information Systems Desktop Applications VISIO 2 - 3 Years of Practical Experience
Information Systems Developer and Case Tools Oracle Developer/2000 1 - 2 Years of Practical Experience
Information Systems Developer and Case Tools Oracle SQL*Forms 2 - 3 Years of Practical Experience
Information Systems Developer and Case Tools PowerBuilder 1 - 2 Years of Practical Experience
Information Systems Developer and Case Tools Visual Basic 1 - 2 Years of Practical Experience
Information Systems Developer and Case Tools Visual FoxPro 1 - 2 Years of Practical Experience
Information Systems Developer and Case Tools WinBatch 1 - 2 Years of Practical Experience
Information Systems Developer and Case Tools Winrunner 1 - 2 Years of Practical Experience
Information Systems Enterprise Applications Remedy Less than 1 Year of Practical Experience
Information Systems Enterprise Applications SalesLogix 2 - 3 Years of Practical Experience
Information Systems Hardware Compaq 1 - 2 Years of Practical Experience
Information Systems Hardware PC Compatibles 6 - 7 Years of Practical Experience
Information Systems Languages Active Server Pages (ASP) 1 - 2 Years of Practical Experience
Information Systems Languages CSS (Cascading Style Sheets) 1 - 2 Years of Practical Experience
Information Systems Languages HTML 1 - 2 Years of Practical Experience
Information Systems Languages Microsoft Access Basic 4 - 5 Years of Practical Experience
Information Systems Languages SQL 6 - 7 Years of Practical Experience
Information Systems Languages VB Script 2 - 3 Years of Practical Experience
Information Systems Languages Visual Basic 1 - 2 Years of Practical Experience
Information Systems Languages Visual FoxPro Academic Only
Information Systems Languages Visual Studio Academic Only
Information Systems Methods, Standards, & API ASP (Active Server Pages) 1 - 2 Years of Practical Experience
Information Systems Operating Systems DOS 4 - 5 Years of Practical Experience
Information Systems Operating Systems IIS 2 - 3 Years of Practical Experience
Information Systems Operating Systems MS/PC DOS 1 - 2 Years of Practical Experience
Information Systems Operating Systems Windows 2000 1 - 2 Years of Practical Experience
Information Systems Operating Systems Windows 3.x 1 - 2 Years of Practical Experience
Information Systems Operating Systems Windows 95-98 1 - 2 Years of Practical Experience
Information Systems Operating Systems Windows ME 1 - 2 Years of Practical Experience
Information Systems Operating Systems Windows NT 4 - 5 Years of Practical Experience
Information Systems Operating Systems Windows XP 1 - 2 Years of Practical Experience
Management Occupations Administration 1 - 2 Years of Practical Experience
Management Occupations Consultant 1 - 2 Years of Practical Experience
Management Occupations Finance 1 - 2 Years of Practical Experience
Professional Occupations Counselor Academic Only

I am seeking an opportunity to work for a more progressive organization that sees information technology as a competitive advantage, not a necessary evil. As well I would like to put my administrative & management skills to work.